Ordering Information
Order Forms

General Order Form

Have all pertinent information handy:

• shipping and billing addresses if they differ
• telephone number
• purchase order number
• quantity, code number and complete title of publication

Four Convenient Ways to Place Your Order

1) Online: http://www.cccbpublications.ca
Ordering online is easy, fast and secure. Shopping online enables you to make your purchases 24 hours a day, 7 days a week.

2) Toll Free (Canada & United States): 1-800-769-1147

3) Telephone: 613-241-7538

4) Email: publi@cccb.ca

All prices are in Canadian dollars and do not include any applicable shipping and handling charges or taxes. Prices may be subject to change without notice.

Unless otherwise indicated, discounts apply to unit retail prices only, and are not applicable to curriculum resources (Born of the Spirit and We are Strong Together series) or to the catechist formation or parent formation resources.

All items in our catalogue as well as shipping and handling fees are subject to the taxes applicable in the province or territory to which the order is being shipped.

Payment Options
Make your cheque or money order payable to CONCACAN INC. (the corporate name of the CCCB). Visa and MasterCard are accepted.
Commercial accounts: please contact our sales representatives to open an account.

Shipping and Handling Policy
Shipping is calculated on real shipping costs. There is a $3.00 handling fee on each order.
All orders for in-stock items are usually shipped within 24-48 hours.
If the item is not in stock, you will be notified by a CCCB Publications customer service agent within 48 hours.
We do not ship on Saturdays, Sundays or holidays.

Return Policy
All request for returns, must be made within 60 days of the invoice date, except for annuals which cannot be returned after 30 days.
All returns must be pre-authorized without exception. Before returning any of our products, please contact our office at 1-800-769-1147 to obtain an authorization number so that we can insure a prompt reimbursement service.
All books must be returned in a condition that permits resale. Damaged books (unless damaged upon receipt) will not be accepted for return. Only books in resalable condition (no text/cover damage, no stamping, no stickering, no highlighting, etc.) will be accepted for a full credit. Shrink wrapped items (e.g. Tapes, CDs, DVDs and certain books) must be returned with the shrink wrap intact to be considered “new”. CCCB reserves the right to reject books that are received in less than “new” condition. It is the customer’s responsibility to package books in a protective manner.
A copy of the original invoice must accompany the return of the books as well as the authorization number clearly marked on the shipping box.
A restocking charge of 10% will be deducted from all returns.
We will refund shipping costs if the return is a result of our error. If you receive books that are damaged, we recommend that you place a call immediately 1-800-769-1147 to make the necessary arrangements.

All returns should be sent to:
St. Joseph Print - Returns Unit (CCCB)
1165 Kenaston Blvd
Ottawa, ON
K1G 6S1 Canada